Privacy policy

Last updated: 9th June, 2026


Maui Creek Bures ("we," "us," or "our") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or making a booking with us, you agree to the practices described in this policy.


1. Information We Collect

Information you give us directly:

  • Name, email address, phone number, and home address
  • Payment information (processed securely through our payment provider)
  • Booking details, including check-in and check-out dates and number of guests
  • Any messages or requests you send us 
  • Optional information you choose to share (dietary requirements, accessibility needs, special occasions)

Information collected automatically when you visit our website:

  • IP address and general location - Browser type and device information
  • Pages visited and time spent on the site - Referring website
  • Cookies and similar tracking technologies (see Section 6)

Information from third parties:

  • Booking details and guest information from platforms such as Airbnb, Booking.com, Expedia, and VRBO when guests book through them
  • Reviews and feedback you leave on third-party platforms


2. How We Use Your Information

We use the information we collect to:

  • Process and manage your booking
  • Communicate with you before, during, and after your stay
  • Provide guest services, recommendations, and assistance
  • Process payments and refunds
  • Send booking confirmations, receipts, and important updates
  • Send occasional marketing emails (only if you have opted in)
  • Improve our website, services, and guest experience
  • Comply with legal and tax obligations
  • Prevent fraud and protect the safety of our guests and property


3. How We Share Your Information

We do not sell your personal information to third parties. We share information only with:

  • Booking and channel management platforms (such as Smoobu) we use to manage reservations
  • Payment processors (such as PayPal) to securely process payments
  • Online travel agencies (such as Airbnb, Booking.com, Expedia) when you book through their platforms
  • Email marketing services (such as Mailchimp) if you have subscribed to our updates
  • Service providers who help us operate our business
  • Government authorities if required by law (for example, tax reporting or law enforcement requests

We only share what is necessary for each purpose, and we require all third-party providers to handle your data responsibly.


4. International Data Transfers

Some of the services we use (such as Smoobu, PayPal, and Mailchimp) are based outside of Fiji and may process your data internationally. By using our services, you consent to your information being transferred to and processed in these countries.


5. How Long We Keep Your Information

We retain your personal information for as long as needed to:

  • Provide the services you have requested
  • Meet our legal, accounting, and tax obligations
  • Resolve any disputes

After this period, your information is securely deleted or anonymised.


6. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Understand how visitors use the site
  • Improve our website's performance

You can control cookies through your browser settings. Disabling cookies may affect how some parts of our website work.


7. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct any inaccurate or incomplete information
  • Request that we delete your personal information (subject to legal obligations we may have to retain certain records)
  • Opt out of marketing emails at any time using the unsubscribe link
  • Withdraw any consent you have given us

To exercise any of these rights, please contact us using the details below.


8. Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Payment information is processed through secure third-party providers and is not stored by us directly. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.


9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. Bookings on behalf of children must be made by a parent or guardian.


10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the "Last updated" date at the top. We encourage you to review it periodically.


11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Maui Creek Bures

Maui Bay, Sigatoka, Fiji

Email: relax@mauicreekbures.com

Phone: +679 782 9583